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Returns and Exchanges

If your purchase does not satisfy you or you want to make an exchange, you can contact us by e-mail at specifying:

  • Name and Surname
  • A number telephone
  • The identification number of the order
  • The item code of the product you want to return or exchange
  •  The reasons for the return or exchange
  • If you want to replace the product or be refunded

You will be given the address to which to send the goods: the shipping costs of the return or exchange are charged to the customer.

You can return or exchange one or more products within 14 days from the date you received the package.

Method of reimbursement of the consideration

Upon receipt of the product by Restaura Store srl, having proven its integrity, the amount will be returned within 14 working days by bank transfer to the account indicated by the customer.